Search
Search results for
We found
118 results for you
-
Hospitality and hospitableness
Item type: Journal Article • Journal: • Authors: Conrad Lashley --- Academy of International Hospitality Research, Stenden University of Applied Sciences, Leeuwarden, The NetherlandsNot long after the word hospitality emerged as a collective noun to describe the commercial provision of services associated with accommodation, drinking and eating, some academics began to investigate the meanings of hospitality and hospitableness. Whilst most academic programme provision related to... -
Hospitality and prosumption
Item type: Journal Article • Journal: • Authors: George Ritzer --- Department of Sociology, University of Maryland, Baltimore, USAHospitality and the hospitality industry need to be reevaluated in the era of the new prosumer and smart prosuming machines. Traditional notions of hospitality hearken back to an earlier era and ongoing changes are forcing us to reconsider them. Among those changes... -
Comparative and theoretical framework of Brazilian hospitality studies
Item type: Journal Article • Journal: • Authors: Elizabeth K. Wada --- School of Hospitality and Tourism, Anhembi Morumbi University, São Paolo, Brazil Airton José Cavenaghi --- School of Hospitality and Tourism, Anhembi Morumbi University, São Paolo, Brazil Maria do Rosário Rolfsen Salles --- School of Hospitality and Tourism, Anhembi Morumbi University, São Paolo, BrazilThe purpose of this article is to give a summary of the bibliographical production of the first publications made by the Master’s Programme in Hospitality at the Anhembi Morumbi University, São Paolo, the compilations edited by Célia Maria de Moraes... -
Scientific research in hospitality studies in Brazil: challenges to finding a theoretical framework
Item type: Journal Article • Journal: • Authors: Sênia Bastos --- School of Business and Hospitality, University of Anhembi Morumbi, São Paulo, Brazil Mirian Rejowski --- School of Business and Hospitality, University of Anhembi Morumbi, São Paulo, BrazilThis paper seeks to present the systematisation of information in hospitality studies, as generated by an analysis of 227 dissertations submitted to the Master’s Programme in Hospitality Studies at the University of Anhembi Morumbi, as well as 18 doctoral dissertations... -
Future directions for international education and research on hospitality
Item type: Journal Article • Journal: • Authors: Sjoerd Gehrels --- Innovations in Hospitality, Stenden University of Applied Sciences, Leeuwarden, The NetherlandsThis paper presents considerations about future directions for international education and research in the field of hospitality management. The ideas are presented to provide a closer connection for the hospitality industry on an intellectual basis for doing joint research. Furthermore,... -
Interaction in research and the importance of exercising hospitality within the academic environment
Item type: Journal Article • Journal: • Authors: Ana Paula G. Spolon --- Instituto Federal de Educação, Ciência e Tecnologia de São Paulo, São Paulo, Brazil Alexandre Panosso Netto --- Escola de Artes, Ciências e Humanidades da Universidade de São Paulo (EACH-USP) Isabel Baptista --- Universidade Católica Portuguesa, Porto, PortugalThis article aims to discuss the relevance of the initiative of promoting the scientific event, the Academy of International Hospitality Research Conference 2014, held in Leeuwarden, Netherlands, in November 2014, and of its result – texts presented there were published... -
Hospitality in women’s wear retail in São Paulo City
Item type: Journal Article • Journal: • Authors: Izabel Cristina Sabatier de Faria --- Hospitality and Tourism, University of Anhembi Morumbi, São Paulo, Brazil Ricardo Gil Torres --- Hospitality and Tourism, University of Anhembi Morumbi, São Paulo, BrazilThis article investigates the relationship between seller and customer in retail women’s wear business in São Paulo, considering hospitality driven strategies adopted by it. It is assumed that in this segment people tend to play different roles according to common... -
Snobbery and the triumph of bourgeois values: a speculative analysis of implications for hospitality
Item type: Journal Article • Journal: • Authors: Roy C. Wood --- Academy of Hotel and Facility Management, NHTV Breda University of Applied Sciences, Breda, The NetherlandsThis is a ‘small’ paper that offers a broad-brush view of the nature of bourgeois values and implications of the same for our understanding of certain aspects of hospitality. The argument is speculative, but assertive. Bourgeois values, it is suggested, are inevitably... -
Connecting entrepreneurship and education
Item type: Journal Article • Journal: • Authors: Sjoerd A. Gehrels --- Stenden Academy of International Hospitality Research, Leeuwarden, The NetherlandsThe aim of this research is to explore the contextual characteristics of a particular group of Dutch restaurant owners, the successful culinary entrepreneurs (SCEs), to examine how these contextual characteristics might be used in a hospitality education. This very small segment of... -
The conflict between industry hosts and master’s degree students’ expectations on students entering the hospitality industry
Item type: Journal Article • Journal: • Authors: Rajka Presbury --- Blue Mountains International Hotel School, Sydney, Australia Janette Illingsworth --- Blue Mountains International Hotel School, Sydney, Australia Scott Richardson --- Blue Mountains International Hotel School, Sydney, AustraliaThis paper reports on a qualitative study that sought to determine Australian industry hosts’ expectations and perceptions of hotel management master’s degree students on their placement in the industry, and the expectations of students when entering industry placement. The empirical dataset for... -
Addressing sustainability in hotel management education: designing a curriculum based on input from key stakeholders
Item type: Journal Article • Journal: • Authors: Frans Melissen --- Academy of Hotel Management, NHTV Breda University of Applied Sciences, Breda, The Netherlands Maartje Damen --- Academy of Hotel Management, NHTV Breda University of Applied Sciences, Breda, The NetherlandsThis paper reports on combining generic reference points that can be distilled from literature with the analysis of 18 face-to-face interviews with relevant stakeholders as input for designing a sustainability course within a (higher education) hotel management curriculum. The train of thought... -
Student employment in hospitality and tourism: insights from a recent study
Item type: Journal Article • Journal: • Authors: Conrad Lashley --- Senior Researcher, Academy of International Hospitality Research, Stenden University of Applied Sciences, Postbus 1298, 8900 CG Leeuwarden, The NetherlandsStudents’ motives for working are primarily economic, though the proportion of the student body engaged in paid employment in this study is less than 50%. There is also evidence that this varies between students. Students in the final year of... -
Hospitality management students’ cognitive style
Item type: Journal Article • Journal: • Authors: Hans Otting --- Stenden University of Applied Sciences, Leeuwarden, The NetherlandsThis paper reports on the cognitive style of students in a problem-based hospitality management curriculum at a university of applied sciences. A cognitive style is a student’s preference of perceiving, processing, and evaluating information (Hayes and Allinson 1998). The cognitive... -
How economic crisis affects revenue management: the case of the Prague Hilton hotels
Item type: Journal Article • Journal: • Authors: Sjoerd Gehrels --- Stenden University of Applied Sciences, Leeuwarden, The Netherlands Oleksandra Blanar --- Hilton Prague Hotel, Prague, Czech RepublicThis study explores revenue management practices in two Prague hotels throughout the past years of economic crisis. The purpose of the research was to inform hospitality managers and educators about revenue management practices in central Europe’s emerging and challenging hospitality... -
Embodied houses and the initiation of hospitality experiences in the Zuiderzee Museum
Item type: Journal Article • Journal: • Authors: Alexander Grit --- Stenden University of Applied Sciences, Leeuwarden, The NetherlandsIt can be argued that many potentialities within society are left unused by organising hospitality venues according to modern planning practices. These planning practices regard the setting as a rational space which is predictable and manageable. By applying modern management... -
Mind the gap: researching ‘sustainability in hospitality’ at the edge of academic and industry interests
Item type: Journal Article • Journal: • Authors: Elena Cavagnaro --- Stenden University of Applied Sciences, Leeuwarden, The NetherlandsThis paper describes the development of the research line ‘sustainability in hospitality’ for Stenden University of Applied Sciences (the Netherlands). To comply with the official requirements for a Dutch university of applied sciences (UAS),a research line should be based on... -
The moving finger: Asian international hotel school students developing English language writing skills
Item type: Journal Article • Journal: • Authors: Peter Graham --- Stenden Rangsit University, Rattanakunakorn Building, 52/347 Muang Ake, Phaholyothin Road, Lak-Hok, Pathumthani, Bangkok, ThailandThe number of international English as a Second Language hospitality students completing their degree programs in Australasia has risen dramatically in the past decade. One factor that may be motivating students to undertake tertiary studies in Australasia is the expectation... -
An analysis of the development of home exchange organisations
Item type: Journal Article • Journal: • Authors: Alexander Grit --- Stenden University, Qatar Paul Lynch --- Strathclyde University, GlasgowThis paper contributes to a better understanding of the home exchange phenomenon by considering the historical development of the home exchange intermediation processes, membership profiles and the role of the media. The Internet has enabled a more interactive process and... -
Employer branding: A new approach for the hospitality industry
Item type: Journal Article • Journal: • Authors: Sjoerd A Gehrels --- Stenden University of Applied Sciences, Leeuwarden, the NetherlandsThe Western hospitality industry experiences a shortage of skilled professionals due to a poor image and competition from other sectors. Employer branding, which is used as a human resources strategy to differentiate brands, has the potential to deal with some... -
“Ba pi ai?”—Rethinking the relationship between secularism and professionalism in anthropological fieldwork
Item type: Journal Article • Journal: Anthropology Southern Africa • Authors: Lesley J F Green --- Department of Social Anthropology, South AfricaEpistemological commitments shape notions of what constitutes an ethical presence in the field. The article examines the assumption of secularism, linked to objectivity, implicit in codes of ethics. It argues that in fieldwork, the secular position neither guarantees ethical behaviour... -
Online marketing communication tools used by guest houses in Pretoria, South Africa
Item type: Journal Article • Journal: African Journal of Science, Technology, Innovation and Development • Authors: Nadia van Huyssteen --- Department of Business Management, South Africa Johan Wilhelm Strydom --- Department of Business Management, South Africa Sharon Rudansky-Kloppers --- Department of Business Management, South AfricaThe purpose of the research was to determine which online marketing communication tools are available and are most frequently used by guest houses in Pretoria. There are a large number of guest houses operating in South Africa and the hospitality... -
Researching snails on holiday: An agenda for caravanning and caravanners?
Item type: Journal Article • Journal: • Authors: Conrad Lashley --- Academy of International Hospitality Research, Stenden University of Applied Sciences, Leeuwarden, The NetherlandsVacations spent in caravans account for a significant strand of the UK leisure market. The potential mobility, yet homelike structures, can be said to offer a base of security when staying away. Like snails, caravanners travel taking their domestic space with them,... -
Business ethics and sustainability
Item type: Journal Article • Journal: • Authors: Conrad Lashley --- Hospitality Studies, Academy of International Hospitality Research, Stenden Hotel Management School, Stenden University of Applied Sciences, Leeuwarden, The NetherlandsBusiness ethics provides a potential analytical framework through which to evaluate management practice in general and sustainability in particular. Management actions can be examined to the extent that they are good or bad, or legal or illegal, suggesting a four-quadrant... -
Hotel industry expansion and sustainable development: A case study of Inle Lake, Myanmar
Item type: Journal Article • Journal: • Authors: Harald Buijtendijk --- Academy for Tourism, NHTV Breda University of Applied Sciences, Breda, The Netherlands Kristina Tschunkert --- School of International Development, University of East Anglia, Norwich, UKThis article examines how international hotel industry expansion affects sustainable development in the context of least developed countries. The study focuses on power asymmetries in the governance processes of hotel value chains. First it develops a model to analyse these... -
Key elements for designing a strategy to generate social and environmental value: A comparative study of festivals
Item type: Journal Article • Journal: • Authors: Marisa P. de Brito --- Academy for Leisure, Breda University of Applied Sciences (NHTV), Breda, The Netherlands Liliya Terzieva --- Academy for Leisure, Breda University of Applied Sciences (NHTV), Breda, The NetherlandsThe world of events is becoming more competitive. Governmental bodies need to be more thorough in justifying public expenditure and its consequences, and commercial entities strive for exemplary corporate social responsibility. At the same time consumers are becoming more demanding;... -
Food waste reduction at Restaurant De Pleats: Small steps for mankind
Item type: Journal Article • Journal: • Authors: Geesje Duursma --- Restaurant De Pleats, Burgum, The Netherlands Femke Vrenegoor --- Stenden Research Group Sustainability in Hospitality and Tourism, Stenden Hotel Management School, Leeuwarden, The Netherlands Sytze Kobus --- Restaurant De Pleats, Burgum, The NetherlandsEvery year, large quantities of food are thrown away in the catering industry. Restaurant De Pleats therefore started a pilot study for twelve days to weigh all discarded carrots, chips and bread in order to determine food waste within the... -
An analysis of the development of home exchange organisations
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Alexander Grit --- Stenden University, Qatar Paul Lynch --- Strathclyde University,This paper contributes to a better understanding of the home exchange phenomenon by considering the historical development of the home exchange intermediation processes, membership profiles and the role of the media. The Internet has enabled a more interactive process and... -
Employer branding: A new approach for the hospitality industry
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Sjoerd A Gehrels --- Stenden University of Applied Sciences, the Netherlands Joachim de Looij --- Hotel Mercure Arthur Frommer, The NetherlandsThe Western hospitality industry experiences a shortage of skilled professionals due to a poor image and competition from other sectors. Employer branding, which is used as a human resources strategy to differentiate brands, has the potential to deal with some... -
How economic crisis affects revenue management: the case of the Prague Hilton hotels
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Sjoerd Gehrels --- Stenden University of Applied Sciences, The Netherlands Oleksandra Blanar --- Hilton Prague Hotel, Czech RepublicThis study explores revenue management practices in two Prague hotels throughout the past years of economic crisis. The purpose of the research was to inform hospitality managers and educators about revenue management practices in central Europe's emerging and challenging hospitality... -
Embodied houses and the initiation of hospitality experiences in the Zuiderzee Museum
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Alexander Grit --- Stenden University of Applied Sciences, The NetherlandsIt can be argued that many potentialities within society are left unused by organising hospitality venues according to modern planning practices. These planning practices regard the setting as a rational space which is predictable and manageable. By applying modern management... -
Mind the gap: researching ‘sustainability in hospitality’ at the edge of academic and industry interests
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Elena Cavagnaro --- Stenden University of Applied Sciences, The NetherlandsThis paper describes the development of the research line ‘sustainability in hospitality’ for Stenden University of Applied Sciences (the Netherlands). To comply with the official requirements for a Dutch university of applied sciences (UAS), a research line should be based... -
Student employment in hospitality and tourism: insights from a recent study
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Conrad Lashley --- Academy of International Hospitality Research, Stenden University of Applied Sciences, The NetherlandsStudents' motives for working are primarily economic, though the proportion of the student body engaged in paid employment in this study is less than 50%. There is also evidence that this varies between students. Students in the final year of... -
Hospitality management students' cognitive style
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Hans Otting --- Stenden University of Applied Sciences, The NetherlandsThis paper reports on the cognitive style of students in a problem-based hospitality management curriculum at a university of applied sciences. A cognitive style is a student's preference of perceiving, processing, and evaluating information (Hayes and Allinson 1998). The cognitive... -
Snobbery and the triumph of bourgeois values: a speculative analysis of implications for hospitality
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Roy C. Wood --- Academy of Hotel and Facility Management, NHTV Breda University of Applied Sciences, The NetherlandsThis is a ‘small’ paper that offers a broad-brush view of the nature of bourgeois values and implications of the same for our understanding of certain aspects of hospitality. The argument is speculative, but assertive. Bourgeois values, it is suggested,... -
Connecting entrepreneurship and education
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Sjoerd A. Gehrels --- Stenden Academy of International Hospitality Research, The NetherlandsThe aim of this research is to explore the contextual characteristics of a particular group of Dutch restaurant owners, the successful culinary entrepreneurs (SCEs), to examine how these contextual characteristics might be used in a hospitality education. This very small... -
The conflict between industry hosts and master's degree students' expectations on students entering the hospitality industry
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Rajka Presbury --- Blue Mountains International Hotel School, Australia Janette Illingsworth --- Blue Mountains International Hotel School, Australia Scott Richardson --- Blue Mountains International Hotel School, AustraliaThis paper reports on a qualitative study that sought to determine Australian industry hosts' expectations and perceptions of hotel management master's degree students on their placement in the industry, and the expectations of students when entering industry placement. The empirical... -
Addressing sustainability in hotel management education: designing a curriculum based on input from key stakeholders
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Frans Melissen --- Academy of Hotel Management, NHTV Breda University of Applied Sciences, The Netherlands Maartje Damen --- Academy of Hotel Management, NHTV Breda University of Applied Sciences, The NetherlandsThis paper reports on combining generic reference points that can be distilled from literature with the analysis of 18 face-to-face interviews with relevant stakeholders as input for designing a sustainability course within a (higher education) hotel management curriculum. The train... -
Hospitality and hospitableness
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Conrad Lashley --- Academy of International Hospitality Research, Stenden University of Applied Sciences, The NetherlandsNot long after the word hospitality emerged as a collective noun to describe the commercial provision of services associated with accommodation, drinking and eating, some academics began to investigate the meanings of hospitality and hospitableness. Whilst most academic programme provision... -
Hospitality and prosumption
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: George Ritzer --- Department of Sociology, USAHospitality and the hospitality industry need to be reevaluated in the era of the new prosumer and smart prosuming machines. Traditional notions of hospitality hearken back to an earlier era and ongoing changes are forcing us to reconsider them. Among... -
Comparative and theoretical framework of Brazilian hospitality studies
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Elizabeth K. Wada --- School of Hospitality and Tourism, Anhembi Morumbi University, Brazil Airton José Cavenaghi --- School of Hospitality and Tourism, Anhembi Morumbi University, Brazil Maria do Rosário Rolfsen Salles --- School of Hospitality and Tourism, Anhembi Morumbi University, BrazilThe purpose of this article is to give a summary of the bibliographical production of the first publications made by the Master's Programme in Hospitality at the Anhembi Morumbi University, Sã;o Paolo, the compilations edited by Célia Maria de Moraes... -
Scientific research in hospitality studies in Brazil: challenges to finding a theoretical framework
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Sênia Bastos --- School of Business and Hospitality, University of Anhembi Morumbi, Brazil Mirian Rejowski --- School of Business and Hospitality, University of Anhembi Morumbi, BrazilThis paper seeks to present the systématisation of information in hospitality studies, as generated by an analysis of 227 dissertations submitted to the Master's Programme in Hospitality Studies at the University of Anhembi Morumbi, as well as 18 doctoral dissertations... -
Interaction in research and the importance of exercising hospitality within the academic environment
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Ana Paula G. Spolon --- Instituto Federal de Educação, Ciência e Tecnología de São Paulo, Brazil Alexandre Panosso Netto --- Escola de Artes, Ciências e Humanidades da Universidade de São Paulo (EACH-USP), Isabel Baptista --- Universidade Católica Portuguesa, PortugalThis article aims to discuss the relevance of the initiative of promoting the scientific event, the Academy of International Hospitality Research Conference 2014, held in Leeuwarden, Netherlands, in November 2014, and of its result—texts presented there were published as this... -
Future directions for international education and research on hospitality
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Sjoerd Gehrels --- Innovations in Hospitality, The NetherlandsThis paper presents considerations about future directions for international education and research in the field of hospitality management. The ideas are presented to provide a closer connection for the hospitality industry on an intellectual basis for doing joint research. Furthermore,... -
Hospitality in women's wear retail in São Paulo City
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Izabel Cristina Sabatier de Faria --- Hospitality and Tourism, University of Anhembi Morumbi, Brazil Ricardo Gil Torres --- Hospitality and Tourism, University of Anhembi Morumbi, BrazilThis article investigates the relationship between seller and customer in retail women's wear business in São Paulo, considering hospitality driven strategies adopted by it. It is assumed that in this segment people tend to play different roles according to common... -
Researching snails on holiday: An agenda for caravanning and caravanners?
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Conrad Lashley --- Academy of International Hospitality Research, Stenden University of Applied Sciences, The NetherlandsVacations spent in caravans account for a significant strand of the UK leisure market. The potential mobility, yet homelike structures, can be said to offer a base of security when staying away. Like snails, caravanners travel taking their domestic space... -
Business ethics and sustainability
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Conrad Lashley --- Hospitality Studies, Academy of International Hospitality Research, Stenden Hotel Management School, The NetherlandsBusiness ethics provides a potential analytical framework through which to evaluate management practice in general and sustainability in particular. Management actions can be examined to the extent that they are good or bad, or legal or illegal, suggesting a four-quadrant... -
Food waste reduction at Restaurant De Pleats: Small steps for mankind
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Geesje Duursma --- Restaurant De Pleats, The Netherlands Femke Vrenegoor --- Stenden Research Group Sustainability in Hospitality and Tourism, The Netherlands Sytze Kobus --- Restaurant De Pleats, The NetherlandsEvery year, large quantities of food are thrown away in the catering industry. Restaurant De Pleats therefore started a pilot study for twelve days to weigh all discarded carrots, chips and bread in order to determine food waste within the... -
Hotel industry expansion and sustainable development: A case study of Inle Lake, Myanmar
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Harald Buijtendijk --- Academy for Tourism, The Netherlands Kristina Tschunkert --- School of International Development, UKThis article examines how international hotel industry expansion affects sustainable development in the context of least developed countries. The study focuses on power asymmetries in the governance processes of hotel value chains. First it develops a model to analyse these... -
Key elements for designing a strategy to generate social and environmental value: A comparative study of festivals
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Marisa P. de Brito --- Academy for Leisure, The Netherlands Liliya Terzieva --- Academy for Leisure, The NetherlandsThe world of events is becoming more competitive. Governmental bodies need to be more thorough in justifying public expenditure and its consequences, and commercial entities strive for exemplary corporate social responsibility. At the same time consumers are becoming more demanding;... -
Comparing hotels’ employer brand effectiveness through social media and websites
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Sjoerd Gehrels --- Stenden Hotel Management School, The Netherlands Natascha Wienen --- Stenden Hotel Management School, The Netherlands Julio Mendes --- Faculty of Economics, PortugalThis research explores hotel companies’ employer branding (EB) through the internet. Many countries in the world will face a gap between the demand for talent in the hospitality and tourism industry and the available talent pool. Previous research found that,... -
Engaging in hospitality and culinary research that makes a difference: The shape of things to come
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Joseph A. Hegarty --- Stenden Hotel Management School, The NetherlandsEngaging in hospitality research that matters now takes a fresh approach as to how we can contribute to shaping the future of best practices in both hospitality education and management, while engaging with problems worth investigating, and publishing the results... -
Revisiting the relevance of economic theory to hotel revenue management education and practice in the era of Big Data
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Natalie Haynes --- Sheffield Business School, United Kingdom David Egan --- Sheffield Business School, United KingdomThis paper explores the role of economics in hospitality education and industry practice, with a particular focus on revenue management, and puts forward an argument for a return to the inclusion of economic theory in UK hospitality education, not seen... -
Psychological empowerment and organisational change among hotel employees in Egypt
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Mohamed A. Nassar --- Hotel Studies Department, Faculty of Tourism and Hotels, EgyptEmpowering employees can have a significant impact on increasing job satisfaction, efficiency and productivity in the hotel industry. This paper aims to investigate the effect of empowerment on readiness for and acceptance of organisational changes among employees in Egyptian chain... -
Workers in the luxury hospitality industry and motivation – the influence of gender, age and departments
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Ambra Hekman --- Hotel Management School, The Netherlands Conrad Lashley --- Hotel Management School, The NetherlandsThis research was conducted to find out whether demographics such as age, gender and working within different departments have an influence on the motivational factors of workers in the luxury hospitality industry. Questionnaires were filled out by 39 employees from... -
What effects do student jobs have on the study performance, competency and career development of hospitality management students
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Annemarie Geerlink --- Hotel Management School, The Netherlands Conrad Lashley --- Hotel Management School, The NetherlandsThis research examines the effects student jobs have on the study performance, and the competency and career development of hospitality management students. A 13-item survey was administered to a sample of 82 hospitality management students to see how they think... -
Neo-liberalism and neo-slavery
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Conrad Lashley --- Hospitality Studies, Academy of International Hospitality Research, The NetherlandsLow pay and other minimal benefits at work cause some people to be in a state of neo-slavery. They are nominally free individuals and are not the property of others, but their economic standing and power is so limited that... -
Between globalisation and Brexit: Migration, pay and the road to modern slavery in the UK hospitality industry
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Steve French --- Institute for Social Inclusion, United KingdomNeo-liberal economic globalisation has promoted deregulation and a weakening of the role of the state in regulating the national economy. The perceived benefits of competition have been used to justify strategies to reduce operational costs and promote a “race to... -
Understanding how millennial hospitality employees deal with emotional labour
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Hester Visser --- Stenden Hospitality Management School, The NetherlandsQualified employees are the most valuable assets in today’s environment and this requires that employers understand and engage their employees. One process that might influence their happiness at work is emotional labour. Emotional labour entails that an employee tries to... -
Does the body modified appearance of front-line employees matter to hotel guests?
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Verena Hopf --- International Hospitality and Service Management, The NetherlandsThe hospitality industry is all about providing service. This service provision takes place in the employee and guest encounter. Hence, this interaction is crucial for the hospitality industry. The employees in this interplay are expected to represent the company and... -
What to do about how to do: Reflections on the future direction of hospitality education and research
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Conrad Lashley --- Hospitality Studies, The NetherlandsHospitality management provision in higher education in the UK is well established, though most courses are overly concerned with developing “how to do” skills in graduates. This paper argues that this “how to do” culture is reinforced by student learning... -
Profiling work-related signature strengths of “Born Free” South Africans: A gender perspective
Item type: Journal Article • Journal: Journal of Psychology in Africa • Authors: Ita Geyser --- Department of Hospitality and Tourism Management (STH), South Africa Madelyn Geldenhuys --- Department of Industrial Psychology and People Management (IPPM), South AfricaThis study investigated the importance of signature strengths of South African trainees in the hospitality industry who are the “Born Free” generation, who have only lived in a democracy, and were given equal opportunities. Utilising a cross-sectional research design, we... -
Chatbots — an organisation’s friend or foe?
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Emma Carter --- Stenden Hotel Management School, Charlotte Knol --- Stenden Hotel Management School,In recent years, the use of artificial intelligence has increased tremendously and the hospitality industry has not gone unaffected. Nowadays, chatbots, which simulate human conversations, are almost indispensable in the customer service branch of hospitality. Where organisations started rapidly with... -
For better or for worse: Shaping the hospitality industry through robotics and artificial intelligence
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Nadine Drexler --- Stenden Hotel Management School, The Netherlands Viyella Beckman Lapré --- Stenden Hotel Management School, The NetherlandsContemporary technological applications are widely in use in the public sector; transportation, law enforcement, armed forces, and health care industries have long adopted robotics and artificial intelligence (AI). Our daily lives have been shaped through the digital transformation and, as... -
Exploring the key components of a contemporary hospitality servicescape: Architecture, theology and community
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Peter Singleton --- , The Netherlands Erwin Losekoot --- , The NetherlandsThis article aims to contribute to the theoretical understanding of the hospitality servicescape. Through this analysis this article makes recommendations to managers on how they can set about creating a genuine sense of welcome and hospitality in a contemporary setting... -
Exploring the concept of hostmanship through “50 cups of coffee”
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Monique Medema --- , The Netherlands Brenda de Zwaan --- , The NetherlandsThis article explores how hospitality academics and students understand, interpret and experience hostmanship. Building on a literature review which outlines and discusses the development and definition of hospitality, this exploratory study is framed by an interpretivist approach. Semi-structured interviews were... -
The future of hospitality jobs
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Georges El Hajal --- , The Netherlands Bill Rowson --- , The NetherlandsThis article reviews the literature on artificial intelligence (AI)-driven technology and looks at its effects on the future of hospitality jobs, and the skills needed for the future. The purpose of this article is to understand and describe how developments... -
Perspectives on hospitality industry trade unionism in the UK and beyond
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Roy C. Wood --- , UKThe study of traditional industrial relations institutions in the hospitality industry (such as trade unions) is somewhat in the doldrums. This is, perhaps, unsurprising, given that the sector has historically never had high union membership. This article briefly explores the... -
Lobbyscape: A framework about the effect of hotel lobbies’ atmospheric elements on customer satisfaction
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Minoas Pytharoulakis --- , Greece Georgia Zouni --- , GreeceThis article aims to present a new conceptual model about the “lobbyscape” (i.e. the “servicescape” of hotel lobbies or foyers). A review of the existing literature, along with the authors’ expertise, provided four dimensions and 25 atmospheric elements for the... -
The career paths of general managers in Dubai’s luxury hotel sector
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Rabab Abu Ramadan --- , United Arab Emirates Ioanna Karanikola --- , United Arab EmiratesThis study aims to identify the career paths of general managers (GMs) of five-star hotels in Dubai through 20 face-to-face interviews. GMs see themselves as leaders and role models for their staff. Most participants have spent their careers working in... -
Are spas and wellness still considered luxurious in today’s world?
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Sophie Thorne --- ,The world of spas has been around for thousands of years. Built as a supplementary service or facility for luxury hotels, it has quickly become a must have for most if not all luxury hotels around the world. Difficulties may... -
Changes in pre- and post-pandemic pricing decision factors: An overview of South Africa’s luxury accommodation sector
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Ewaldt Janssen [cor1]Large-scale events such as a worldwide pandemic impact multiple areas of the hospitality business, including the factors that influence luxury pricing. As pricing cannot be done in isolation, changes in trading environments need to be identified and pricing approaches adjusted... -
Undergraduate hospitality students’ perceptions of careers in the industry: The Ghanaian context
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Grace Anthony --- , Ghana Ishmael Mensah --- , Ghana Eunice Fay Amissah --- , GhanaThe study examined undergraduate students’ perceptions about careers in the hospitality industry in Ghana. Students were sampled from traditional and technical public universities through a stratified random sampling technique. With a sample size of 1 341, exploratory factor analysis, t-test... -
Moving to design-based education in hotel management school: proof of success and beyond — a research journey
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Hanneke Assen --- , the Netherlands Marte Rinck de Boer --- , the Netherlands Macmillion B Fernandes --- , the NetherlandsNHL Stenden University of Applied Sciences adopted the innovative educational concept design-based education (DBE) in 2018. The Hotel Management School is one of the programmes that introduced a DBE curriculum. It is important to explore to what extent DBE is... -
Crisis management: The response of a small Dutch hospitality company during the COVID-19 pandemic
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Nanda van Leeuwen Boomkamp --- , The Netherlands Nicole Vermolen --- , The NetherlandsThe purpose of this study was to explore how a small Dutch hospitality company responded to the COVID-19 pandemic and hence create an understanding of how hospitality businesses can potentially use this knowledge when facing similar crises in the future... -
To act or not to act: Cultural hesitation in the multicultural hospitality workplace
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Anne Keizer-Remmers --- , The Netherlands Vasilena Ivanova --- , The Netherlands Anja Brandsma-Dieters --- , The NetherlandsThis article aims to describe the behaviour, feelings and emotions of hospitality professionals regarding the phenomenon of handelingsverlegenheid (which we translate as “awkwardness to act”) in intercultural professional settings. The overall purpose of this study is to understand how middle... -
The value of volunteers in tourism and events: A leadership perspective
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Henrik Sølvbjerg Pahus --- , Denmark Simon Lind Fischer --- , Denmark Bianca Bradescu --- , DenmarkThis article is part of a three-year research project on volunteerism and the value for organisations employing volunteers, volunteers themselves and finally the tourists who meet the volunteers in various settings. Employing a mixed methods approach, we conducted a mutual... -
A review of research about the psychology of hospitality management in three leading hospitality journals
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Ran Zhang --- , The Netherlands Wichard Zwaal --- , The NetherlandsThis article reviewed research articles published in three leading hospitality journals — Cornell Hospitality Quarterly, International Journal of Hospitality Management and Journal of Hospitality and Tourism Research. Sixty published issues (20 issues per journal) with a total of 539 articles... -
Customer behaviour in restaurants before and during COVID-19: A study in Vietnam
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Thao Hoang --- , The Netherlands Javed Suleri --- , The NetherlandsThe foodservice industry is one of the fastest-growing industries in the world and it contributes to the development of the Vietnamese economy. However, with the appearance of COVID-19, this industry has been affected. The purpose of this study is twofold,... -
Pragmatic restaurant tipping in star-rated hotels in Kenya
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Simon O Were --- , Kenya Moses N Miricho --- , Kenya Vincent N Maranga --- , KenyaTipping can be traced to Tudor England in the sixteenth century. This act transformed into a custom, spreading to many countries. However, tipping is observed differently from one country to the other and thus is not homogeneous from a global... -
Ready for recovery: Hoteliers’ insights into the impact of COVID-19 on the Indian hotel industry
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Girish K Nair --- , Qatar Shaheema Hameed --- , India Swati Prasad --- , QatarThis research studies the hotel manager perspective of COVID-19 (the novel coronavirus) on the Indian hotel industry by qualitatively analysing inputs from the human resources department, general management and top management of five-star hotels across India. In doing so, it... -
Working strategically with Big Data in the tourism sector: a qualitative study of twelve European destination management organisations
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Henrik S Pahus --- , Denmark Lars Sunesen --- , DenmarkThis article presents the results of 12 semi-structured in-depth interviews with data experts from destination management organisations across Europe. The analysis revealed three overarching themes concerning the use of Big Data in the tourism sector: (1) size matters when it... -
The Delphi technique: a tutorial
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Victoria Naisola-Ruiter --- , The NetherlandsThe Delphi technique is a recognised research technique designed as a futures-oriented methodology that gathers data by engaging a panel of experts to make judgements on a specific real-world issue. The technique enables the researcher to interact with key stakeholders... -
Impact of COVID-19 on the global hospitality industry: a brief review of current academic literature and meta-analysis to determine primary qualitative themes
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: David S Fowler --- , USAThe purpose of this study is to examine the current literature pertaining to the impact of COVID-19 on the global hospitality industry. The research has a two-fold approach. First, a succinct examination of the literature highlights the significant negative effects... -
Tourism graduate students’ employability skills: Results and implications of a Zimbabwean study
Item type: Journal Article • Journal: Journal of Psychology in Africa • Authors: Beaula Moyo --- , Turkey Hale Özgit --- , TurkeyThe study investigated perceptions of employability skills of Tourism and Hospitality Management (THM) graduates in the Zimbabwean sector. The participants included 15 THM university graduates and 15 tourism sector managers. The participants completed semi-structured interviews regarding the perceived employability skills... -
Predicting hospitality management students’ intention to enter employment in the hospitality industry on graduation: a person–environment fit perspective
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Ran Zhang --- Utrecht University of Applied Sciences, the Netherlands Klaes Eringa --- NHL Stenden University of Applied Sciences, the NetherlandsThis study investigates factors predicting hospitality management students’ intention to enter employment in the hospitality industry upon graduation. Survey data were collected from 591 hospitality management students in a hotel management school in the Netherlands. Results of multiple regression analyses... -
The impact of sustainability at the workplace on the employee’s motivation and satisfaction
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Gabriel Tschelisnig --- NHL Stenden University of Applied Sciences, The Netherlands Rodney Westerlaken --- NHL Stenden University of Applied Sciences, The NetherlandsThis article focuses on the impact of sustainable efforts at the workplace on employees’ motivation and satisfaction. The focus is on the hospitality industry, represented in this case study by the Novotel Amsterdam Schiphol Airport in the Netherlands. As sustainability... -
Determinants of customer satisfaction in a high-contact service environment: a study of selected hotels in Abakaliki metropolis, Nigeria
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Maria-Friday C Nkwede --- Ebonyi State University, Nigeria Ike-Elechi Ogba --- Ebonyi State University, Nigeria Friday E Nkwede --- Ebonyi State University, NigeriaThis article explores the factors that lead to customer satisfaction, with a particular interest in the hospitality industry of Abakaliki, Ebonyi State, Nigeria. In a high-contact service industry such as hospitality, service providers and customers usually have an intimate and... -
Fear of COVID-19 and job insecurity among hospitality industry employees: The mediating role of happiness
Item type: Journal Article • Journal: Journal of Psychology in Africa • Authors: Emete Toros --- University of Kyrenia, Ahmet Maslakçı --- Cyprus Science University, Northern Cyprus Lütfi Sürücü --- European Leadership University, North CyprusWorldwide, COVID-19 had an unprecedented impact on the lives of people. This study explored the association between the fear of COVID-19 and job insecurity of Turkish hospitality employees, as well as the role of work happiness in that relationship. Survey... -
How can event locations exceed the expectations of visually-impaired theatre guests for accessibility and service?
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Maud Blok --- NHL Stenden University of Applied Sciences, the Netherlands Rodney Westerlaken --- NHL Stenden University of Applied Sciences, the NetherlandsThis research focuses on identifying barriers for and needs of visually impaired theatre guests (VITG). The focus lies on exceeding expectations by offering services before and during an event, ensuring an accessible venue, and providing excellent service for VITGs. A... -
Knit and natter — the hospitableness of knitting
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Tracy Harkison --- Auckland University of Technology, New ZealandKnitting and knitting groups have been gaining popularity throughout the world over the last two decades. They have been used as a setting for data collection for various projects to study the benefits of knitting, and the many uses of... -
Time to look at the stars? Reflections on bias and prejudice in hospitality management education
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Conrad Lashley --- , United KingdomThis article reflects on a keynote presentation made at the 32nd Council for Hospitality Management Education Research Conference hosted at NHL Stenden University of Applied Science in Leeuwarden, The Netherlands. The field of study prepares managers who will organise the... -
The use of dolphins at Melka Excelsior Dolphin and Wildlife Resort in Lovina, Bali, Indonesia: a study of visitor experiences and ethical implications through netnographic research
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Rodney Westerlaken --- NHL Stenden University of Applied Sciences, The NetherlandsThe closure of Melka Excelsior Dolphin and Wildlife Resort in Lovina, Bali, in Indonesia was prompted by the confiscation of its dolphins and mounting pressure from animal welfare advocates, marking a pivotal moment in the discourse surrounding the use of... -
Dynamic capability and competitive advantage of event management ventures in Kenya
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Rebecca Chelagat Cheruon --- Moi University, Kenya Jacqueline Cheptepkeny Korir --- Moi University, KenyaEvent management in the hospitality industry came into being because many corporate firms, families and friends asked hotels to organise their gatherings. For corporate firms, these events are considered training programmes, meetings, or conferences. For families, events include weddings, birthday... -
Advancing methodological diversity in critical tourism, leisure and hospitality research: a thorough analysis in the African context
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Wagnew Eshetie Tsegaw --- Bahir Dar University, EthiopiaWhile the African context provides a unique environment for critical tourism, leisure and hospitality research, it is still understudied by academia, mostly due to the small academic community and the high difficulty in obtaining data. This article explores and showcases... -
Experiences of a fine dining event held inside a working prison
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Alison McIntosh --- Auckland University of Technology, New Zealand Tracy Harkison --- Auckland University of Technology, New ZealandFine dining experiences offered inside working prisons are one type of hospitality initiative attempting to support prisoner rehabilitation and offer a memorable dining experience for the paying public. Previous hospitality research has not explored how fine dining delivered in a... -
The role of autonomy and competence in retaining Dutch hotel staff post-COVID-19
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Sofiia Norenko --- Wittenborg University of Applied Sciences, The Netherlands Emmah Muchoki --- Wittenborg University of Applied Sciences, The Netherlands Vanessa de Oliveira Menezes --- Wittenborg University of Applied Sciences, The Netherlands René Rijnders --- Wittenborg University of Applied Sciences, The NetherlandsThis article explores potential changes in employee motivation for retention in the Dutch hotel industry after the COVID-19 pandemic, applying the self-determination theory to examine autonomy and competence. An online survey was designed and applied to 298 Dutch hotel staff... -
Personalised pricing under the current European legal framework: a call for ethics, sustainability and responsibility in the age of artificial intelligence
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Jean-Pierre van der Rest --- Leiden University, The Netherlands Kimia Heidary --- Leiden University, The NetherlandsAs pricing in hospitality and tourism evolves due to the opportunities presented by artificial intelligence (AI), so do the concerns that come with technological advancements. There is a fine line between what is possible, what is profitable, and what is... -
The beauty of tipping: customer decision-making during COVID-19 in African beauty salons
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Alang Ernest Wung --- University of Dschang, Cameroon Roger Tsafack Nanfosso --- University of Dschang, CameroonResearch has been limited to investigating tipping in other hospitality industries, while ignoring beauty salons. The objective of this study is to present tipping behaviours in the context of beauty salons in two ways: first, by examining tip predictors; and... -
AI service robots in a 4-star hotel: enhancing guest and employee experiences
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Frederik Jan van der Meulen --- Hotel Management School Leeuwarden, NHL Stenden University of Applied Sciences, The Netherlands Daniek Verhoeven --- Hotel Management School Leeuwarden, NHL Stenden University of Applied Sciences, The Netherlands Juliet Chipumuro --- Hotel Management School Leeuwarden, NHL Stenden University of Applied Sciences, The Netherlands Wilson Majee --- Hotel Management School Leeuwarden, NHL Stenden University of Applied Sciences, The NetherlandsArtificial intelligence (AI) has recently become a vital technology affecting several sectors, including hospitality. The expanding use of AI robots in functions previously performed by humans raises important issues — which are currently unknown — regarding how AI robotics may... -
The impact of onboarding practices on employee retention in the cruise industry
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Marijn Zuiker --- Hotel Management School Leeuwarden, NHL Stenden University of Applied Sciences, The Netherlands Rodney Westerlaken --- Hotel Management School Leeuwarden, NHL Stenden University of Applied Sciences, The NetherlandsThis study investigates effective onboarding practices in the cruise industry, examining the interplay between onboarding, hospitality and seafaring occupations due to limited existing research. Using an exploratory mixed-method approach, the researchers employed insider and outsider perspectives to critically analyse employee... -
Considering risk associated with leisure time physical activity (LTPA) at craft breweries: overlooking dangers in the name of fun
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Alana N Seaman --- Tourism, Recreation, & Sport, University of North Carolina Wilmington, USA Lindsey Schroeder --- Athletic Training, University of North Carolina Wilmington, USA Madison Peace --- Athletic Training, University of North Carolina Wilmington, USA Michele Abee --- Bellarmine University, USA Laura Morris --- Tourism, Recreation, & Sport, University of North Carolina Wilmington, USAMany breweries in the US have become popular settings for leisure time physical activity (LTPA). While risk is widely accepted as an inherent part of sport and physical activity (PA), breweries are places of increased risk due to the nature... -
Willingness to stay or quit: evidence from migrants working in the galway bar and restaurant industry in Ireland
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Olaiwola Jamiu Ogunpaimo --- University of Galway, Ireland Kesiena Ebenade --- School of Business, National College of Ireland, IrelandHealth and safety issues, irregular working hours and low wages frequently intensify the concerns that migrant hospitality workers experience regarding their jobs. Given these challenges, the article explores the work motivation and career intentions of migrant workers in the Galway... -
Diversifying the industry’s customer base by developing dementia-friendly tourism destinations and tailored hospitality services
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Jun Wen --- Macau University of Science and Technology, China Qin Zhang --- Southwest Minzu University, China Danni Zheng --- Fudan University, China Fangli Hu --- Edith Cowan University, AustraliaDiversifying the hospitality industry’s customer base beyond typical healthy travellers will be important for the long-term viability and success of the industry. This viewpoint advocates for interdisciplinary efforts focusing on dementia and tourism to lay a solid foundation to create... -
Impact of short-term let regulations on mental health in Scotland’s self-catering sector: a policy-oriented framework for future resilience
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Fiona Campbell --- , United Kingdom Masood Khodadadi --- University of the West of Scotland, United KingdomScotland’s self-catering sector faces significant challenges from recent regulatory changes, especially new short-term let (STL) licensing and planning requirements. These measures have intensified mental health pressures on operators, as shown by a pulse survey from the Association of Scotland’s Self-Caterers... -
Transitions into the futures: AI disruption and resilience in hospitality graduates
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Georges El Hajal --- Hotel Management School Leeuwarden, NHL Stenden University of Applied Sciences, The NetherlandsThis viewpoint article explores the impact of fast-paced advancements in artificial intelligence (AI) technologies on the hospitality industry’s workforce, focusing on the employability and career sustainability of today’s hospitality education graduates. AI technologies reshape traditional job roles and introduce new... -
The impact of COVID-19 on the hospitality sector and the growing demand for health-conscious services, with a focus on India
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Geetanjali Sageena --- Indian Council of Medical Research, India Suneel Kumar --- Shaheed Bhagat Singh College, University of Delhi, IndiaThe COVID-19 pandemic significantly disrupted the global hospitality sector, with travel restrictions and lockdowns causing severe declines in tourism. In 2020, international tourist arrivals fell by 74%, leading to an estimated $1 trillion revenue loss. India’s hospitality sector, contributing 9%... -
Building bridges: how hospitality can foster positive peace
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Latifa Benhadda --- NHLStenden University of Applied Sciences, The Netherlands Rainer Prasetya --- NHLStenden University of Applied Sciences, The NetherlandsThis opinion piece explores the relationship between hospitality and positive peace from a social and ethical perspective, focusing on human dignity, justice and care. It argues that hospitality, beyond its commercial lens, should be viewed through the interaction between host... -
“Esprit de B Corps”: The rapid increase in B Corp accreditations across UK hospitality companies — a viewpoint on their collective potential and a future research agenda
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Mark Ashton --- University of Surrey, UK Viachaslau Filimonau --- University of Surrey, UKThe rapid growth of B-Corp certified organisations in the UK hospitality sector calls for a better understanding of their potential to influence the supply and demand sides of the market. It also requires an outline of a dedicated research agenda... -
Research in Hospitality Management: a retrospective and future views, and the case of padel sport
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Sjoerd A. Gehrels --- Stenden University Leeuwarden, The NetherlandsHospitality is a phenomenon in society that has attracted a lot of attention in research over the past few decades. The Hotel Management School Leeuwarden (HMSL) is one of the colleges of the Dutch University of Applied Sciences (UAS) NHL-Stenden... -
The future of hospitality management: adapting to Generation Z’s values and preferences
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Janneke Lensen --- Hotel Management School Leeuwarden, NHL Stenden University of Applied Sciences, Joost IJsselmuiden --- Hotel Management School Leeuwarden, NHL Stenden University of Applied Sciences, Rodney Westerlaken --- Hotel Management School Leeuwarden, NHL Stenden University of Applied Sciences,This viewpoint article explores the evolving landscape of hospitality management in light of Generation Z emerging as a dominant consumer force and being a significant percentage of the workforce. The workforce is rapidly changing in this field, since the hospitality... -
Tracing the evolution of environmental practices research in the hotel industry: a mixed-review perspective
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Christopher Mensah --- Ho Technical University, Ghana Edem M. Azila-Gbettor --- Ho Technical University, Ghana Divine Tuinese Novieto --- Ho Technical University, Ghana George Harrison Coffie --- Ho Technical University, Ghana Eric Kodzo Adzivor --- Ho Technical University, GhanaThe purpose of the study is to map the terrain of extant literature on green hotel practices conducted over 40 decades (1983–2020) and identify the gaps to be addressed by future research. The study examines the content of 561 articles... -
Green practice implementation strategies and sustainability: a case of Kenya’s city hotels
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Elizabeth Kamunzyu --- The Technical University of Kenya, Kenya Josephine Opondo --- Jaramogi Oginga Odinga University of Science and Technology, Kenya Richard Makopondo --- The Technical University of Kenya, KenyaDespite hotels pursuing sustainability through the adoption of green practices, how the adoption is implemented has not attracted much research attention. Thus, this study explores the implementation strategies employed by city hotels in Kenya in their adoption of green practices,... -
An analysis of guest attitude toward dining at green restaurants in Qatar
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: MC Ashim Sagar --- Human Resource Management, FTC Qatar, Qatar Eddy Kurobuza Tukamushaba --- College of Business, University of Doha for Science and Technology, Qatar Juliet Gladies Jayasuria --- College of Business, University of Doha for Science and Technology, Qatar Khalid Ibrahim Al-Sulaiti --- Marketing, Al-Rayyan International University College in partnership with University of Derby UK Doha–Qatar, QatarThis study examines how interpersonal influence, green menu attributes and eco-friendly attributes shape guest attitudes toward green dining in five-star hotels in Qatar, and how these attitudes influence their willingness to dine at green restaurants. Using a quantitative approach, a... -
Techno-craftsmanship to rejuvenate a UNESCO cultural heritage tradition
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Nihal Bursa --- Istanbul Bilgi University, TürkiyeEvolving over 500 years of history, Turkish coffee as known today has a unique character, owing much to its brewing technique, which requires dedicated time and manual skills. Urbanisation and digitalisation in the 21st century have created a pace of... -
Emergence of dark kitchens and factors shaping consumer patronage: a review
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Samuel Kwabena Chaa Kyire --- University of Energy and Natural Resources, Ghana Surjeet Singh Dhaka --- Central University of Punjab, India Jeffery Kofi Asare --- University of Energy and Natural Resources, GhanaDue to the dearth of thorough literature reviews, this review compiles information on the evolving concept of dark kitchens. Forty-nine research articles indexed in the Scopus database were gathered for the review. Performance analysis and science mapping were used to... -
Walk a mile in the customers’ shoes: The prospective role of wisdom and emotional intelligence in shaping customer-focused perspective-taking
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: David Amani --- University of Dodoma, TanzaniaThis study investigates the interplay of wisdom and emotional intelligence as antecedents of customer-focused perspective-taking in the hospitality industry. Grounded in the balance theory of wisdom, the study develops a research model hypothesising that wisdom, comprising cognitive, reflective and affective... -
Treat others just as you want to be treated: Capitalising on employees’ religiosity and emotional intelligence to nurture customer-focused perspective-taking
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: David Amani --- University of Dodoma, TanzaniaAlthough the contribution of customer-focused perspective-taking in enhancing service performance has been extensively acknowledged in the literature, there is limited evidence on its antecedents. This study, therefore, tested a hypothesised model examining the interplay between employees’ religiosity and emotional intelligence... -
The role of green innovation in mediating green supply chain and CSR impacts on hospitality firm performance: Evidence from Ghana
Item type: Journal Article • Journal: Africa Journal of Management • Authors: Mohammed Majeed --- Tamale Technical University, Ghana Esther Asiedu --- Ghana Communication Technology University, Ghana Iddrisu Sulemana --- Tamale College of Education, Ghana Aidatu Abubakari --- Wisconsin International University College, Ghana Ahmed Sakara --- Tamale Technical University, GhanaThis study examines the impact of green supply chain management (GSCM) and corporate social responsibility (CSR) on the performance of hospitality firms in Ghana, using stakeholder theory and considering green innovation (GI) as a mediating factor. A quantitative survey of...