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10. Multivariate Analysis A Way to Better Understanding of Complexity
Item type: Journal Article • Journal: South African Forestry Journal • Authors: A. van Laar --- Faculty of Forestry, South Africa -
Can a luxury hotel compete without a spa facility? – Opinions from senior managers of London’s luxury hotels
Item type: Journal Article • Journal: • Authors: Andy Heyes --- Hospitality Management, University of Derby, Derby, United Kingdom Colin Beard --- Sheffield Business School, Sheffield Hallam University, Sheffield, United Kingdom Sjoerd Gehrels --- Academy of International Hospitality Research, Stenden University of Applied Sciences, Leeuwarden, The NetherlandsThe development of the wellness facility within the luxury hotel sector around the world has been evident, with many professionals believing that spas are an expected element within luxury hotels. This paper has been written to provide further consideration for... -
The conflict between industry hosts and master’s degree students’ expectations on students entering the hospitality industry
Item type: Journal Article • Journal: • Authors: Rajka Presbury --- Blue Mountains International Hotel School, Sydney, Australia Janette Illingsworth --- Blue Mountains International Hotel School, Sydney, Australia Scott Richardson --- Blue Mountains International Hotel School, Sydney, AustraliaThis paper reports on a qualitative study that sought to determine Australian industry hosts’ expectations and perceptions of hotel management master’s degree students on their placement in the industry, and the expectations of students when entering industry placement. The empirical dataset for... -
Imagine staying in a Shanghai hotel bedroom in 2050?
Item type: Journal Article • Journal: • Authors: Tan Li Yu Rebecca --- Victoria Management School, PO Box 600, Wellington 6135, New Zealand Ian Yeoman --- Victoria Management School, PO Box 600, Wellington 6135, New ZealandWill the future hotels of Shanghai emphasise a world of contemporary design, sustainability and technological innovations in order to deal +with the growing pains of pollution, competition of urban land and decreasing availability of clean water, which will impact on... -
Do social media display correct conventional hotel ratings?
Item type: Journal Article • Journal: • Authors: Wouter Hensens --- Stenden University (South African campus), PO Box 2821, Port Alfred 6170, South Africa Miemie Struwig --- School of Management Sciences, Nelson Mandela Metropolitan University, Port Elizabeth 6001, South Africa Oren Dayan --- Department of Business Management, Nelson Mandela Metropolitan University, Port Elizabeth 6001, South AfricaThis study investigates conventional ratings as they are presented on TripAdvisor. Conventional ratings are ratings, commonly using stars as a symbol, allocated by government or private bodies that work with hotel inspectors. The data from guest ratings on TripAdvisor was... -
Influence of energy saving on the quality of lighting services on selected hotels in Mpumalanga, Republic of South Africa
Item type: Journal Article • Journal: African Journal of Science, Technology, Innovation and Development • Authors: F. Machete --- Department of Environmental Health, South Africa C. Hongoro --- Health Research and Policy, South Africa G. Nhamo --- Institute of Corporate Citizenship, University of South Africa, South Africa K. Mearns --- Department of Environmental Sciences, South AfricaThis paper presents the results of an investigation undertaken on the influence of energy saving on the quality of lighting services on selected hotels in Mpumalanga, one of the nine provinces of the Republic of South Africa. This paper adopted... -
Brand performance of Chinese domestic vs. international hotels: Perceptions of operators as well as domestic and foreign guests
Item type: Journal Article • Journal: • Authors: Cathy H.C. Hsu --- School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Kowloon, Hong KongThe significant differences in financial performance between internationally branded hotels and domestically branded hotels in China inspired this study. As part of the research, we surveyed hotel operators and guests on their perception of brand performance of the hotel they managed and... -
Hotel quality in the European Capital of Culture: Leeuwarden 2018
Item type: Journal Article • Journal: • Authors: Sjoerd Gehrels --- Stenden Academy of International Hospitality Research, Leeuwarden, The Netherlands Thomas Landen --- Revinate, Amsterdam, The NetherlandsThis research looks into the experience as perceived in 2014 by hotel guests in 15 bigger Dutch cities. The hotel reviews of Leeuwarden (Capital of Culture 2018) are compared to those of hotels in the other cities to provide an initial... -
All at sea: Insights into crew work experiences on a cruise liner
Item type: Journal Article • Journal: • Authors: Ester Ellen Trees Bolt --- Academy of International Hospitality Research, Stenden University of Applied Sciences, Leeuwarden, The Netherlands Conrad Lashley --- International Hotel Management School, Stenden University of Applied Sciences, Leeuwarden, The NetherlandsThis research explores employee experiences of working on board a cruise ship. Cruise liners have been described as floating hotels; but increasingly they are more like floating resorts, embracing passenger and crew populations as big as small towns. In addition to the... -
Pining for home: Studying crew homesickness aboard a cruise liner
Item type: Journal Article • Journal: • Authors: Carolina Bardelle --- International Hotel Management School, Stenden University of Applied Sciences, Leeuwarden, The Netherlands Conrad Lashley --- Academy of International Hospitality Research, Stenden Hotel Management School, Leeuwarden, The NetherlandsMost people can experience homesickness at some time, when they move away from their home base. The experience of working onboard a cruise liner can intensify these feelings, because of the enclosed and controlled nature of work and living space. This study... -
The integration of environmental management standards in contemporary hotel classification systems
Item type: Journal Article • Journal: • Authors: Wouter Hensens --- Hotel Management School, Stenden South Africa Campus, Stenden University, Port Alfred, South AfricaThis study investigates how hotel classification systems integrate environmental management practices in hotels. There is a growing awareness that hotel classification should be based on an integrated approach to quality, including environmental management practices. A content analysis of eight recently... -
Do social media display correct conventional hotel ratings?
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Wouter Hensens --- Stenden University (South African campus), South Africa Miemie Struwig --- School of Management Sciences, Nelson Mandela Metropolitan University, South Africa Oren Dayan --- Department of Business Management, South AfricaThis study investigates conventional ratings as they are presented on TripAdvisor. Conventional ratings are ratings, commonly using stars as a symbol, allocated by government or private bodies that work with hotel inspectors. The data from guest ratings on TripAdvisor was... -
Imagine staying in a Shanghai hotel bedroom in 2050?
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Tan Li Yu Rebecca --- Victoria Management School, New Zealand Ian Yeoman --- Victoria Management School, New ZealandWill the future hotels of Shanghai emphasise a world of contemporary design, sustainability and technological innovations in order to deal with the growing pains of pollution, competition of urban land and decreasing availability of clean water, which will impact on... -
The conflict between industry hosts and master's degree students' expectations on students entering the hospitality industry
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Rajka Presbury --- Blue Mountains International Hotel School, Australia Janette Illingsworth --- Blue Mountains International Hotel School, Australia Scott Richardson --- Blue Mountains International Hotel School, AustraliaThis paper reports on a qualitative study that sought to determine Australian industry hosts' expectations and perceptions of hotel management master's degree students on their placement in the industry, and the expectations of students when entering industry placement. The empirical... -
Can a luxury hotel compete without a spa facility?—Opinions from senior managers of London's luxury hotels
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Andy Heyes --- Hospitality Management, University of Derby, United Kingdom Colin Beard --- Sheffield Business School, Sheffield Hallam University, United Kingdom Sjoerd Gehrels --- Academy of International Hospitality Research, Stenden University of Applied Sciences, The NetherlandsThe development of the wellness facility within the luxury hotel sector around the world has been evident, with many professionals believing that spas are an expected element within luxury hotels. This paper has been written to provide further consideration for... -
Brand performance of Chinese domestic vs. international hotels: Perceptions of operators as well as domestic and foreign guests
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Cathy H.C. Hsu --- School of Hotel and Tourism Management, The Hong Kong Polytechnic University,The significant differences in financial performance between internationally branded hotels and domestically branded hotels in China inspired this study. As part of the research, we surveyed hotel operators and guests on their perception of brand performance of the hotel they... -
Hotel quality in the European Capital of Culture: Leeuwarden 2018
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Sjoerd Gehrels --- Stenden Academy of International Hospitality Research, The Netherlands Thomas Landen --- , The NetherlandsThis research looks into the experience as perceived in 2014 by hotel guests in 15 bigger Dutch cities. The hotel reviews of Leeuwarden (Capital of Culture 2018) are compared to those of hotels in the other cities to provide an... -
All at sea: Insights into crew work experiences on a cruise liner
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Ester Ellen Trees Bolt --- Academy of International Hospitality Research, Stenden University of Applied Sciences, The Netherlands Conrad Lashley --- International Hotel Management School, Stenden University of Applied Sciences, The NetherlandsThis research explores employee experiences of working on board a cruise ship. Cruise liners have been described as floating hotels; but increasingly they are more like floating resorts, embracing passenger and crew populations as big as small towns. In addition... -
Pining for home: Studying crew homesickness aboard a cruise liner
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Carolina Bardelle --- International Hotel Management School, Stenden University of Applied Sciences, The Netherlands Conrad Lashley --- Academy of International Hospitality Research, Stenden Hotel Management School, The NetherlandsMost people can experience homesickness at some time, when they move away from their home base. The experience of working onboard a cruise liner can intensify these feelings, because of the enclosed and controlled nature of work and living space... -
The integration of environmental management standards in contemporary hotel classification systems
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Wouter Hensens --- Hotel Management School, Stenden South Africa Campus, South AfricaThis study investigates how hotel classification systems integrate environmental management practices in hotels. There is a growing awareness that hotel classification should be based on an integrated approach to quality, including environmental management practices. A content analysis of eight recently... -
Employees’ perspectives of service quality in hotels
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Mukhles M. Al-Ababneh --- Department of Hotel and Tourism Management, JordanAlthough the importance of service quality has been recognised, few studies have addressed service quality in hotels from the perspective of employees. Therefore, this study aims to measure the service quality of four and five-star hotels in Jordan from the... -
Luxury consumption in tourism: The case of Dubai
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Sanjay Nadkarni --- Emirates Academy of Hospitality Management, United Arab Emirates Andy Heyes --- Stenden Hotel Management School, The NetherlandsOver the past 30 years, Dubai has quickly developed into what can no doubt be described as one of the pinnacle tourist and business destinations of the world. Fuelled by the vision and generosity of H.H. Sheikh Mohammad bin Rashid... -
Ghost crab burrow density at Watamu Marine National Park: An indicator of the impact of urbanisation and associated disturbance?
Item type: Journal Article • Journal: African Journal of Marine Science • Authors: HFR Hereward --- School of Animal, Rural and Environmental Sciences, UK LK Gentle --- School of Animal, Rural and Environmental Sciences, UK ND Ray --- School of Animal, Rural and Environmental Sciences, UK RD Sluka --- A Rocha Kenya, KenyaGhost crab (Ocypode species) burrow densities have previously been used as an indicator of anthropogenic impact. This study aimed to assess the burrow density of Ocypode species (O. ryderi and O. cordimanus) at four sites across Watamu Marine National Park,... -
All work and no play? What hotel employees prefer as team-building interventions
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Ran Zhang --- Hotel Management School, The NetherlandsThis study investigated what hotel employees preferred as team-building activities among 11 types of interventions. Data were collected from 102 employees in a four-star hotel in the Netherlands. Results showed that socialising was the most preferred team-building intervention, whereas outdoor... -
Price, exclusivity and luxury: Exploring London’s luxury hotels
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Andy Heyes --- Stenden Hotel Management School, The Netherlands Conrad Lashley --- Stenden Hotel Management School, The NetherlandsLuxury is commonly said to be in the eye of the beholder. It typically relies upon the comparison with the given norms, and reflects the consumption patterns of society's economic elite. Research into the luxury retail industries have grown in... -
The importance of the human touch in the luxury accommodation sector
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Tracy Harkison --- School of Hospitality and Tourism, Faculty of Culture and Society, New ZealandIt could be said that all luxury properties offer their guests the same facilities and amenities; therefore, there has to be some other point of difference – their staff. This research paper focuses on staff and their importance for luxury... -
Revisiting the relevance of economic theory to hotel revenue management education and practice in the era of Big Data
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Natalie Haynes --- Sheffield Business School, United Kingdom David Egan --- Sheffield Business School, United KingdomThis paper explores the role of economics in hospitality education and industry practice, with a particular focus on revenue management, and puts forward an argument for a return to the inclusion of economic theory in UK hospitality education, not seen... -
How millennials perceive leisure luxury hotels in a sharing economy?
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Andy Heyes --- Hotel Management School, The Netherlands Ajay Aluri --- College of Business and Economics, USAThe introduction of both the experience and sharing economies can potentially be seen to be the start of a new type of luxury accommodation, but is that really true? The generation best adapted to such changes, who are also the... -
Workers in the luxury hospitality industry and motivation – the influence of gender, age and departments
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Ambra Hekman --- Hotel Management School, The Netherlands Conrad Lashley --- Hotel Management School, The NetherlandsThis research was conducted to find out whether demographics such as age, gender and working within different departments have an influence on the motivational factors of workers in the luxury hospitality industry. Questionnaires were filled out by 39 employees from... -
Human trafficking in the hotel industry in the Netherlands: the fine line between service, responsibility and liability
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Erwin van der Graaf --- Accor Hotels, The NetherlandsHuman trafficking is the fastest growing form of organised crime and the biggest source of income for criminals in Europe. Within the prostitution sector, there is a shift towards less visible forms such as hotel prostitution. About half of all... -
The impact of internal service quality on job satisfaction in the hotel industry
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Mukhles M. Al-Ababneh --- Department of Hotel and Tourism Management, Jordan Mousa A. Masadeh --- Department of Hotel and Tourism Management, Jordan Firas J. Al-Shakhsheer --- Department of Hotel and Tourism Management, Jordan Ma’moun A. Habiballah --- Department of Hotel and Tourism Management, JordanService quality is a key factor for success in any hotel. Many researchers have conducted studies on service quality, but only a few studies have been conducted on internal service quality (ISQ) in general, and in the hotel industry in... -
My generation: A review of marketing strategies on different age groups
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Emilie Slootweg --- Stenden Hotel School, The Netherlands Bill Rowson --- Stenden Hotel School, The NetherlandsAs the famous pop group, the Who, sang “My generation”, referring to the wants and needs of their fans and popular culture in the mid-1960s, change was in the air. In the early 21st century an ever more complex world... -
Issues faced by hotel human resource managers in Alexandria, Egypt
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Eslam Ahmed Fathy Fathy --- Hotel Management, Faculty of Tourism and Hotel Management, EgyptThis study investigates challenges faced by human resource (HR) managers and their practices to cope in hotels of Alexandria city, Egypt. The researcher undertook semi-structured interviews with HR managers in four- and five-star hotels in Alexandria. The study findings revealed... -
Sustainable development practices for the hotel industry in Nigeria: Implications for the Ilaro area of Ogun State
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Edwin Chigozie Nwokorie --- Department of Hospitality Management, Nigeria Judipat Nkiru Obiora --- Department of Hospitality Management & Tourism, NigeriaSustainable development practices of 15 hotels were investigated in this study in which a 41 point questionnaire, prepared in 10 sub-scales, was administered to 350 respondents selected from employees of the hotels and residents of the host community to ascertain... -
Investigating the factors for achieving and encouraging environmental certification: Driving and restraining forces
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Stephanie M. E. Ching --- Stenden Hotel Management School, The Netherlands Elena Cavagnaro --- Stenden Hotel Management School, The NetherlandsEnvironmental sustainability has increasingly become a priority for organisations. However, the public and academic attention is generally on large companies, while small and medium enterprises constitute the bulk of organisations and are arguably lagging behind. Fewer than ten per cent... -
Profitability in Egyptian hotels: business model and sustainability impact
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Karam Zaki --- Hotel Studies Department, Faculty of Tourism and Hotels, Egypt Omar Qoura --- Hotel Studies Department, Faculty of Tourism and Hotels, EgyptThe goals of this research are: first, to identify factors impacting hotel profitability; second, to explore the profitability ratios most commonly used by Egyptian hotel managers; third, to examine whether the hotel profitability is considered an issue of control or... -
Artificial intelligence in today’s hotel revenue management: opportunities and risks
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Thomas Millauer --- Stenden Hotel Management School, The Netherlands Matthijs Vellekoop --- Stenden Hotel Management School, The NetherlandsThe implementation of revenue management in the hospitality industry has significantly increased in the past years. It started in the rooms departments and is slowly evolving to be further used for conference and event spaces, as well as food and... -
Luxury consumption in tourism: the case of Dubai – Part 2
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Andy Heyes --- , The Netherlands Sanjay Nadkarni --- , UAE2016 was a year of critical discussion and reflection for Nadkarni and Heyes as they considered the luxury image of Dubai in this journal. Discussions outlined the theoretical nature of luxury while also addressing the current hotel industry statistics coming... -
Lobbyscape: A framework about the effect of hotel lobbies’ atmospheric elements on customer satisfaction
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Minoas Pytharoulakis --- , Greece Georgia Zouni --- , GreeceThis article aims to present a new conceptual model about the “lobbyscape” (i.e. the “servicescape” of hotel lobbies or foyers). A review of the existing literature, along with the authors’ expertise, provided four dimensions and 25 atmospheric elements for the... -
Recruiting for luxury: Case studies of luxury hotel brands and their co-operative activities for recruiting
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Hartwig Bohne --- , GermanyThis article shows success criteria for joint HR projects of hotel companies and universities for recruiting and retention management. Influenced by demographic developments and a changed preference system, employer branding and recruitment are gaining importance, so that joint structures represent... -
The career paths of general managers in Dubai’s luxury hotel sector
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Rabab Abu Ramadan --- , United Arab Emirates Ioanna Karanikola --- , United Arab EmiratesThis study aims to identify the career paths of general managers (GMs) of five-star hotels in Dubai through 20 face-to-face interviews. GMs see themselves as leaders and role models for their staff. Most participants have spent their careers working in... -
Exploring hotel identity by focusing on customer experience analysis
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Javed Suleri --- , The Netherlands Roos Meijer --- , The Netherlands Edwin Tarus --- , The NetherlandsChanging customer demands in the 21st century have led hotels to rethink their way of doing business. While most hotels operate with an internal focus, it is essential to examine interactions from the customer’s perspective. This study explored what makes... -
What is luxury hospitality? A need to move towards a scientific understanding
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Andy Heyes --- , The NetherlandsThe world of luxury and that of luxury hospitality has been growing for numerous years. From hotels such as the Burj Al Arab in Dubai, The Torch in Doha and The Savoy in London, luxury hospitality and the variety which... -
Ready for recovery: Hoteliers’ insights into the impact of COVID-19 on the Indian hotel industry
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Girish K Nair --- , Qatar Shaheema Hameed --- , India Swati Prasad --- , QatarThis research studies the hotel manager perspective of COVID-19 (the novel coronavirus) on the Indian hotel industry by qualitatively analysing inputs from the human resources department, general management and top management of five-star hotels across India. In doing so, it... -
Controlling the clock: Working hours in the UK hotel sector
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Annemarie Piso --- , UKThe hotel sector is synonymous with working hours that are long, unpredictable and result in poor outcomes for employees. Arguably, they constitute one of the most significant features of the employment relationship, yet little research exists to explore the factors... -
Hotel managers’ perspectives of Airbnb operations in Accra Metropolis, Ghana
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Rosemary Wunpini Issaka --- , Ghana Abednego Kofi Bansah --- , Ghana Conrad-Joseph Wuleka Kuuder --- , GhanaThe study was conducted to ascertain hotel managers’ standpoints on the influx of Airbnb facilities in Ghana’s hospitality “arena” and the palpable effects. Employing a qualitative approach to data collection, the study made use of in-depth interview guides, engaging 33... -
Linking servant leadership to customer-oriented organisational citizenship behaviour: The moderating role of perceived interactional justice
Item type: Journal Article • Journal: Journal of Psychology in Africa • Authors: Shaping Qiu --- , USA Ruijuan Zhang --- , China Sami Jabarkhail --- , USA Larry M. Dooley --- , USAThis study examined the association between employee servant leadership perceptions and their customer-oriented organisational citizenship behaviour (OCB), and the influence of perceived interactional justice in this relationship. Participants were 708 hospitality industry employees from across China (female = 66.53%; mean... -
Co-branding hotel owners and operators to increase willingness to pay
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Elizabeth A Whalen --- Middle Tennessee State University, USA Annamarie D Sisson --- Southern Connecticut State University, USAAlthough hotel brands are well established in the industry, customers have not been educated about the different kinds of properties, nor has hotel structure been utilised as a functional marketing tool. Drawing on previous studies, the purpose of this study... -
What can hotels learn content wise from online travel agency websites?
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Marit de Vries --- NHL Stenden University of Applied Sciences, The NetherlandsThis research focuses on the specific information present on a hotel website and an online travel agency (OTA) hotel page, and to identify what information relates to which customer value. A checklist, based on the combination of OTA consumption values... -
Reflecting on moving forward: luxury hospitality in New Zealand post-COVID-19
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Tracy Harkison --- Auckland University of Technology, New ZealandDue to border closures during the COVID-19 pandemic, the hospitality and tourism industry was given a chance to re-imagine and re-invent itself. New Zealand’s borders were shut to international tourists for 28 months, giving it a considerable amount of time... -
Time to look at the stars? Reflections on bias and prejudice in hospitality management education
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Conrad Lashley --- , United KingdomThis article reflects on a keynote presentation made at the 32nd Council for Hospitality Management Education Research Conference hosted at NHL Stenden University of Applied Science in Leeuwarden, The Netherlands. The field of study prepares managers who will organise the... -
Generation Z consumer behaviour and hotel branding: exploring the role of values, corporate identity and trust
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Eleni Tata --- Stenden University of Applied Sciences, The Netherlands Megan Sharrock --- Stenden University of Applied Sciences, The Netherlands Rodney Westerlaken --- Stenden University of Applied Sciences, The NetherlandsThis article explores the evolving role of hotels as spaces for social interaction and meaningful engagement, extending beyond their traditional function of accommodation. Specifically focusing on Generation Z, it investigates how the values, beliefs and responsible corporate identity of hotel... -
Influence of optimal room occupancy strategies on revenue maximisation during slack periods in selected 3- to 5-star hotels in Ghana
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: John Adanse --- School of Business, Economics and Tourism Management, Kenyatta University, Kenya Rosemarie Khayiya --- School of Business, Economics and Tourism Management, Kenyatta University, Kenya Vincent Maranga --- School of Business, Economics and Tourism Management, Kenyatta University, KenyaAn organisation’s inability to generate adequate income to sustain its business activities poses a significant challenge to maintaining profitability. Employing revenue-maximisation strategies is crucial to securing necessary resources and ensuring the continued success and stability of organisations. The purpose of... -
Sustainability practices, sustainable development goals and the hospitality sector: perspectives from Sri Lankan chain hotels
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Janith Iddawala --- NSBM Green University, Sri Lanka Binuri Mehara Welengoda --- NSBM Green University, Sri Lanka Banudee Thisali Rathnayaka --- NSBM Green University, Sri LankaDespite being an industry at the forefront of adopting sustainable practices, there has been a continued paucity of hospitality research focusing on the extent of adoption of sustainability practices and their contribution towards achieving the sustainable development goals (SDGs) from... -
Accessibility information and rhetoric: an evaluation of the website communications of three New Zealand hotels
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Eshwar Atul Shetty --- Auckland University of Technology, New Zealand Alison McIntosh --- Auckland University of Technology, New ZealandPrevious scholarship highlights the physical, social and informational barriers to participation in tourism and hospitality for people with disabilities. The provision of reliable and up-to-date information, especially via websites, is crucial to ensuring accessibility and inclusion in hospitality services and... -
Tracing the evolution of environmental practices research in the hotel industry: a mixed-review perspective
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Christopher Mensah --- Ho Technical University, Ghana Edem M. Azila-Gbettor --- Ho Technical University, Ghana Divine Tuinese Novieto --- Ho Technical University, Ghana George Harrison Coffie --- Ho Technical University, Ghana Eric Kodzo Adzivor --- Ho Technical University, GhanaThe purpose of the study is to map the terrain of extant literature on green hotel practices conducted over 40 decades (1983–2020) and identify the gaps to be addressed by future research. The study examines the content of 561 articles...