All work and no play? What hotel employees prefer as team-building interventions

Published in: Research in Hospitality Management
Volume 7, issue 1, 2017 , pages: 5–10
DOI: 10.1080/22243534.2017.1355448
Author(s): Ran ZhangHotel Management School, The Netherlands


This study investigated what hotel employees preferred as team-building activities among 11 types of interventions. Data were collected from 102 employees in a four-star hotel in the Netherlands. Results showed that socialising was the most preferred team-building intervention, whereas outdoor fun was the least preferred by employees. Through a series of Exploratory Factor Analyses, the newly developed scale was revised to include five main types of team-building interventions (i.e. socialising, interpersonal communication, work content, creative problem-solving, and outdoor fun). Theoretical and practical implications are discussed.

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