Enhancing assessment quality and reducing workload in hospitality higher education: a comprehensive strategy

Abstract

This viewpoint article proposes a comprehensive assessment strategy to address two critical challenges in hospitality higher education: enhancing the quality of student work, while reducing educator workload. Drawing from programmatic assessment literature and practical experience in hospitality education, we present an integrated model combining low-, medium- and high-stakes assessments within a trialogical learning framework. The strategy leverages peer assessment, technological solutions and industry partnerships to distribute workload effectively while maintaining assessment quality. Our model emphasises continuous feedback, stakeholder involvement and using assessment as a learning tool rather than just evaluation. While implementation challenges exist, including initial resource investment and the need for mindset shifts, we argue that this transformation is necessary for the future of hospitality education. This approach aligns with industry needs and promotes sustainable assessment practices that benefit both students and educators. The article contributes to the ongoing discussion about assessment innovation in hospitality education and provides practical recommendations for institutions seeking to enhance their assessment strategies.