Determinants of satisfactory performance in further education and training colleges in Gauteng Province

Abstract

This research paper is a result of a comprehensive survey conducted in Further Education Training Colleges (FETC) providing educational services to South Africans residing in the various regions of Gauteng Province in South Africa. The main theme of the research was barriers that undermine service quality in teaching and learning in FETC institutions. The principal stakeholders of the study are educational leaders and administrators who sit on board councils in FETC institutions. Leadership quality in FETC institutions was measured and quantified by using a benchmark introduced by Northouse [2018. Leadership: Theory and Practice. Sage publications]. Ordered logit analysis was used for estimating and quantifying key predictors of service quality in teaching and learning as well as the efficient management of FETC institutions. Findings of the survey revealed that there is a need for elements of good institutional leadership. Examples of desirable attributes of leadership are honesty, personal integrity, accountability and transparency.