Article

Community healthcare workers’ satisfaction with ward-based outreach team services in Tshwane district, South Africa

Published in: South African Family Practice
Volume 61 , issue 5 , 2019 , pages: 172–176

DOI: 10.1080/20786190.2019.1608698

Author(s): JV Ndimande Discipline of Family Medicine, South Africa , GA Ogunbanjo Discipline of Family Medicine, South Africa , SN Nyalunga Discipline of Family Medicine, South Africa , A Masango-Makgobela Discipline of Family Medicine, South Africa , T Bongongo Discipline of Family Medicine, South Africa

Keywords: community , National Health Insurance (NHI) , satisfaction , ward-based outreach teams

Download full text Get new issue alerts

Abstract

Background: The incorporation of community healthcare worker (CHW) involvement in the management of patients is in line with the 2006 World Health Report, which advocates increased community participation and the systematic delegation of tasks to less specialised cadres. For CHWs to function optimally, satisfaction in their duties is paramount to promote quality healthcare. The health minister included ward-based outreach teams (WBOT) as part of the National Health Insurance. CHWs form an important link between healthcare facilities and the communities. This study aimed to measure the satisfaction level of the CHWs with WBOT services in the Tshwane district of South Africa.

« A review of the management and outcome of patients admitted with cryptococcal meningitis at a regional hospital in KwaZulu-Natal province

The potential impact of dietary supplement adulteration on patient assessment and treatment from a healthcare provider’s perspective »