Article

Households’ satisfaction with the healthcare services rendered by a ward-based outreach team in Tshwane district, Pretoria, South Africa

Published in: South African Family Practice
Volume 61, issue 3, 2019 , pages: 75–78
DOI: 10.1080/20786190.2018.1524552
Author(s): AT Masango MakgobelaFamily Medicine and Primary Health Care Department, Sefako Makgatho Health Sciences University, South Africa, JV NdimandeFamily Medicine and Primary Health Care Department, Sefako Makgatho Health Sciences University, Dr George Mukhari Academic Hospital, South Africa, G OgunbanjoFamily Medicine and Primary Health Care Department, Sefako Makgatho Health Sciences University, South Africa, T BongongoFamily Medicine and Primary Health Care Department, Sefako Makgatho Health Sciences University, South Africa, SN NyalungaFamily Medicine and Primary Health Care Department, Sefako Makgatho Health Sciences University, South Africa

Abstract

Introduction: Households’ satisfaction is an important and commonly used indicator for measuring quality in health care. An amelioration of primary health care services at the level of households, by utilising community health workers, has led to a good healthcare system in many countries, such as Brazil. In South Africa, little is known about the satisfaction of households (HH) regarding the healthcare services they receive from ward-based outreach teams (WBOTs). A study was undertaken to determine this phenomenon.

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