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1. 

   Employees’ perspectives of service quality in hotels

   Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Mukhles M. Al-Ababneh --- Department of Hotel and Tourism Management, Jordan

   Although the importance of service quality has been recognised, few studies have addressed service quality in hotels from the perspective of employees. Therefore, this study aims to measure the service quality of four and five-star hotels in Jordan from the...

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2. 

   Service quality and the services sourced from small accounting practitioners

   Item type: Journal Article • Journal: South African Journal of Accounting Research • Authors: Adele Oosthuizen --- University of Johannesburg, South Africa

   Small and Medium Enterprises (SMEs) often lack the necessary financial skills to safeguard business success. It is therefore expected that they would benefit from the advisory services offered by external accountants. Research, however, indicates a reluctance amongst Small Business Owners...

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