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Exploring the key components of a contemporary hospitality servicescape: Architecture, theology and community
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Peter Singleton --- , The Netherlands Erwin Losekoot --- , The NetherlandsThis article aims to contribute to the theoretical understanding of the hospitality servicescape. Through this analysis this article makes recommendations to managers on how they can set about creating a genuine sense of welcome and hospitality in a contemporary setting... -
Lobbyscape: A framework about the effect of hotel lobbies’ atmospheric elements on customer satisfaction
Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Minoas Pytharoulakis --- , Greece Georgia Zouni --- , GreeceThis article aims to present a new conceptual model about the “lobbyscape” (i.e. the “servicescape” of hotel lobbies or foyers). A review of the existing literature, along with the authors’ expertise, provided four dimensions and 25 atmospheric elements for the... -
Bed and Breakfast (B&B) social servicescape and customer satisfaction: Positive emotion mediation and sex moderation
Item type: Journal Article • Journal: Journal of Psychology in Africa • Authors: Juan Liu --- , China Xi Li --- , China Hong Chen --- , China Xinwei Su --- , China Runzhe Yu --- , ChinaWe investigated the influence of bed and breakfast (B&B) social servicescape on customer satisfaction, as well as the mediating effect of customer positive emotion and the moderating role of sex. Participants were a convenience sample of 305 B&B customers from...