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   For better or for worse: Shaping the hospitality industry through robotics and artificial intelligence

   Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Nadine Drexler --- Stenden Hotel Management School, The Netherlands Viyella Beckman Lapré --- Stenden Hotel Management School, The Netherlands

   Contemporary technological applications are widely in use in the public sector; transportation, law enforcement, armed forces, and health care industries have long adopted robotics and artificial intelligence (AI). Our daily lives have been shaped through the digital transformation and, as...

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