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  1. To act or not to act: Cultural hesitation in the multicultural hospitality workplace

    To act or not to act: Cultural hesitation in the multicultural hospitality workplace

    Item type: Journal Article • Journal: Research in Hospitality Management • Authors: Anne Keizer-Remmers --- , The Netherlands Vasilena Ivanova --- , The Netherlands Anja Brandsma-Dieters --- , The Netherlands
    This article aims to describe the behaviour, feelings and emotions of hospitality professionals regarding the phenomenon of handelingsverlegenheid (which we translate as “awkwardness to act”) in intercultural professional settings. The overall purpose of this study is to understand how middle...
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