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1. 

   ‘Qualified to work’: Anthropological insights into employee empowerment

   Item type: Journal Article • Journal: Anthropology Southern Africa • Authors: Stephné Herselman --- Department of Anthropology and Archaeology,

   Drawing on research conducted in a life insurance company, this paper looks at qualities and behaviour of a group of black financial consultants in terms of the notion of empowerment. It attempts to show that empowerment, in the sense of...

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2. 

   Assessing clients’ satisfaction with the service quality of construction consultants in Lagos, Nigeria

   Item type: Journal Article • Journal: African Journal of Science, Technology, Innovation and Development • Authors: Oluwaseun Sunday Dosumu --- Department of Construction Management and Quantity Surveying, South Africa Clinton Aigbavboa --- Department of Construction Management, College of Science and Technology, Rwanda

   The service quality of consultants plays an important role in enhancing the success of construction projects. The study aims to determine the gaps between the clients’ observed and expected service quality of construction consultants. The 20-service quality (SERVQUAL) criteria of...

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