Article

Organisational routines versus individual agency and personality

Published in: Research in Hospitality Management
Volume 2 , issue 1-2 , 2013 , pages: 1–7

DOI: 10.1080/22243534.2013.11828283

Author(s): Elsbeth A de Boer Stenden University of Applied Sciences, The Netherlands , Tjeerd Zandberg Stenden University of Applied Sciences, The Netherlands

Keywords: attitude , decision-making , deviatory behaviour , housekeeping , manuals , personality traits , scripts

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Abstract

Although rules and routines are recognised as important factors in decision-making, many people frequently deviate from rules. In a previous exploratory case study, research focused on how a combination of human agency and personality traits affects rule-following behaviour. In this survey (n = 128), results were further investigated and indicated a partial relation between agency and rule-following behaviour. With regard to personality traits, both conscientiousness and altruism correlate negatively with the propensity to deviate.

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