Original Article

The role of employee wellness programme in the hospitality industry: a review of concepts, research, and practice

Published in:
Volume 4 , issue 1&2 , 2014 , pages: 45–54

DOI: 10.2989/RHM.2014.4.1&2.7.1253

Author(s): Tingting (Christina) Zhang Department of Human Sciences, Ohio State University, Columbus, Ohio, USA , Jay Kandampully Department of Human Sciences, Ohio State University, Columbus, Ohio, USA , Hye Yoon Choi Department of Human Sciences, Ohio State University, Columbus, Ohio, USA ,

Keywords: corporate wellness , corporate social responsibility (CSR) , employee engagement , customer engagement , profitability ,

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Abstract

In the hospitality industry, employees are critical to firm success, through their intimate interactions with customers to create
memorable experiences and relationships. A nascent strategy adopted by many hospitality firms seeks to increase employee
engagement and commitment through employee wellness programmes. Despite growing recognition of the concept of wellness
in the workplace, limited studies discuss the topic systematically. This nascent research stream requires a better understanding of
the role of wellness programmes and their influences on employees, customers, firms, and society. Therefore, this study offers a
detailed review and synthesis of key concepts and existing knowledge in the industry, which produces a framework for further
research, as well as managerial implications.

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