Article

An assessment of organisational values, culture and performance in Cape Town's primary healthcare services

Published in: South African Family Practice
Volume 55 , issue 5 , 2013 , pages: 459–466

DOI: 10.1080/20786204.2013.10874396

Author(s): RJ Mash Family Medicine and Primary Care, , S Govender Stellenbosch University, , A-A Isaacs University of Cape Town, , A De Sa University of Cape Town, , A Schlemmer Stellenbosch University,

Keywords: primary care , organisational culture , values , staff experience , public sector , cultural values

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Abstract

Objectives: Improving the quality of primary health care in South Africa is a national priority and the Western Cape Department of Health has identified staff and patient experience as a key component. Its strategic plan, Vision 2020, espouses caring, competence, accountability, integrity, responsiveness and respect as the most important organisational values. This study aimed to measure the personal values of staff, as well as current and desired organisational values.

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