Article

The ‘new’ bricks-and-mortar store: An evaluation of website quality of online grocery retailers in BRICS countries

DOI: 10.1080/20421338.2017.1394957
Author(s): Alicia Neva WeberDepartment of Entrepreneurship, Supply Chain, Transport, Tourism and Logistics Management, South Africa, Johanna Adolphina Badenhorst-WeissDepartment of Entrepreneurship, Supply Chain, Transport, Tourism and Logistics Management, South Africa

Abstract

Background: Online grocery retailing holds potentially fruitful outcomes for retailers and consumers. However, both retailers and consumers have been slow to adopt and participate in this form of grocery retailing, especially in countries with emerging economies such as those in BRICS (Brazil, Russia, India, China and South Africa) countries.

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