Research in Hospitality Management

ISSN: 2224-3534 (Print)
            2415-5152 (Online)
Publication frequency: 2 issues per year

Publication supported by the Stenden University Academy of International Hospitality ResearchCo-published with RoutledgeThis is a fully Open Access journal that only publishes articles Open Access.

Aims & Scope

Research in Hospitality Management (RHM) is a peer-reviewed journal publishing articles that make an original contribution to the
understanding of hospitality and to the theory and practice of international hospitality management.

The journal focusses on three main areas:

(1) “Hospitality (Management) Studies” includes articles related to the study of andthe study for hospitality. The study of hospitality refers to studies about the essence and ethics of hospitality from a social sciencesperspective, while the study for hospitality refers to a more disciplinary approach according to the quintessential managerial areas of Finance, Human Resources, Operations, Marketing & Sales, and Technology;

(2) “Hospitality Management Education” is devoted to articles about curriculum content and delivery methods for training and educating hospitality managers. Considering the size and scope of the hospitality industry, and the number of staff and students involved, studies on efficient, effective, and innovative ways of developing hospitality competencies are considered indispensable; (3) “Student Research Projects” allows excellent student work to be published. Student work can relate to excellent BA dissertations or MA theses.

RHM also accommodates short communications, working papers, book reviews, and discussion papers


Editorial Board


Dr Sjoerd A Gehrels
Prof. Conrad Lashley
Drs Wichard Zwaal

Stenden Hotel Management School, Academy of International Hospitality Research, Leeuwarden, The Netherlands


Editorial Advisory Board

Prof. Julie Allan – University of Birmingham, UK
Dr Alisha Ali – Sheffield Hallam University, UK
Dr Michel Altan – NHTV Hotel Management School, The Netherlands
Dr Jan Bamford – London Metropolitan University, UK
Dr Chris Baumann – Macquarie University, Australia
Dr Marco Bevolo – NHTV University of Applied Sciences; Marco Bevolo
Consulting, The Netherlands
Dr Derek Cameron – University of Huddersfield, UK
Prof. Daphne Dekker – Hotelschool The Hague, The Netherlands
Prof. Hylke van Dijk – Noordelijke Hogeschool Leeuwarden, The Netherlands
Norman Dinsdale – Sheffield Hallam University, UK
Drs Geesje Duursma – Restaurant Partycentrum Catering De Pleats Burgum, The Netherlands
Dr Philip Goulding – Sheffield Hallam University, UK
Dr Joseph Hegarty – Dublin Institute of Technology (emeritus), Ireland
Andy Heyes – PhD researcher, UK
Prof. Cathy Hsu – Hong Kong Polytechnic University, Hong Kong
Prof. Stanislav Ivanov – Varna University of Management, Bulgaria
Prof. Jay Kandampully – Ohio State University, USA
Prof. Peter Klosse – Hotel Management School Maastricht, The
Thomas Landen – Revinate, The Netherlands
Prof. Willy Legrand – Hospitality Management University of Applied
Sciences Bad Honnef-Bonn, Germany
Prof. Luewton Lemos – Noordelijke Hogeschool Leeuwarden, The
Joachim de Looij – INK Hotel Amsterdam, The Netherlands
Prof. Xander Lub – NHTV Hotel Management School, The Netherlands
Dr Peter Lugosi – Oxford School of Hospitality Management, UK
Prof. Paul Lynch – Edinburgh Napier University, UK
Dr Máirtín Mac Con Iomaire – Dublin Institute of Technology, Ireland
Prof. David S Martin – Auburn University, USA
Prof. Frans Melissen – NHTV Hotel Management School, The Netherlands
Prof. Julio Mendes – University of Algarve, Portugal
Dr Eleni Michopoulou – University of Derby, UK
Yvonne Nassar – RAI Events Amsterdam, The Netherlands
Prof. Kevin O’Gorman – Herriot Watt University, UK
Prof. Barry O’Mahony – Swinsburne University of Technology, Australia
Prof. Martin O’Neill – Auburn University, USA
Dr Hans Otting – Stenden Hotel Management School (emeritus), The
Dr Ioannis S. Pantelidis – School of Sport and Service Management,
University of Brighton, UK
Dr Rajka Presbury – Blue Mountains, International Hotel Management
School, Australia
Dr Sarah Rawlinson – University of Derby, UK
Prof. Dan Remenyi – ACPI Academic Conferences and Publishing
International, UK
Prof. Jean-Pierre van der Rest – University of Leiden, The Netherlands
Prof. George Ritzer – University of Maryland, USA
Hans van der Reijden – The Hotel at Auburn University, USA
Prof. Olivier Saissi – Université du Sud Toulon Var, France
Dr Zoran Simonovic – Institute of Agricultural Economics, Serbia
Philip Sloan – Hospitality Management University of Applied Sciences Bad
Honnef-Bonn, Germany
Prof. Ana Paula Garcia Spolon – Instituto Federal de Educação, Ciência e
Tecnologia de São Paulo, Brazil
Dr Craig Thompson – Stenden Hotel Management School, The
Maarten Wessels – Entrée Magazine, The Netherlands
Prof. Karoline Wiegerink – Hotelschool The Hague, The Netherlands
Prof. Roy Wood – University of Macau, China
Prof. Ian Yeoman – Victoria University of Wellington, New Zealand


Published in association with Stenden University:

Latest Issue

Volume 7, Issue 1, 2017


Author(s): Conrad LashleyStenden Hotel Management School, Academy of International Hospitality Research, The Netherlands
Pages: iii–iv


Academy of International Hospitality Research (AIHR) Conference, 11–12 April 2017: Innovation in Hospitality – an overview
Author(s): Sjoerd GehrelsStenden Hotel Management School, Academy of International Hospitality Research, The Netherlands, Conrad LashleyStenden Hotel Management School, Academy of International Hospitality Research, The Netherlands, Elena CavagnaroStenden Hotel Management School, Academy of International Hospitality Research, The Netherlands
Pages: 1–3


All work and no play? What hotel employees prefer as team-building interventions
Author(s): Ran ZhangHotel Management School, The Netherlands
Pages: 5–10
The benefit of guest loyalty programmes
Author(s): Fleur La RoseStenden Hotel Management School, The Netherlands, Bill RowsonStenden Hotel Management School, The Netherlands
Pages: 11–15
Price, exclusivity and luxury: Exploring London’s luxury hotels
Author(s): Andy HeyesStenden Hotel Management School, The Netherlands, Conrad LashleyStenden Hotel Management School, The Netherlands
Pages: 17–26
The influence of the importance of event factors on meeting planner satisfaction: A case study of a theme park event business
Author(s): Jutta FastStenden Hotel Management School, Academy of International Hospitality Research, The Netherlands, Elsbeth de BoerStenden Hotel Management School, Academy of International Hospitality Research, The Netherlands, Bill RowsonStenden Hotel Management School, Academy of International Hospitality Research, The Netherlands
Pages: 27–38
Wasted wines
Author(s): Elize KoldenhofAlumni International Hospitality Management, The Netherlands, Femke VrenegoorInternational Hospitality and Service Management, The Netherlands
Pages: 39–44
Education without borders: Internationalisation of the tourism business curriculum in the central Baltic area
Author(s): Sanna-Mari RenforsTourism Business Research Group, Faculty of Service Business, Finland
Pages: 45–49
Market-oriented innovations in tourism
Author(s): Ruhet GençFaculty of Economics and Administrative Sciences, Turkey, Eda Aylin GençDepartment of Sociology, UK
Pages: 51–57
The importance of the human touch in the luxury accommodation sector
Author(s): Tracy HarkisonSchool of Hospitality and Tourism, Faculty of Culture and Society, New Zealand
Pages: 59–64
Revisiting the relevance of economic theory to hotel revenue management education and practice in the era of Big Data
Author(s): Natalie HaynesSheffield Business School, United Kingdom, David EganSheffield Business School, United Kingdom
Pages: 65–73


Instructions for Authors

Original research papers, substantive topic reviews, viewpoints and short communications that make an original contribution to the understanding of hospitality and hospitality management ina global context will be considered for publication in the Journal.

Send papers to the Editor-in-Chief:

The journal does not place restriction on manuscript length. Before submitting a manuscript, authors should peruse andconsult a recent issue of the Journal for format and style. Contributions are accepted on the understanding that the authors have the authority for publication. Submission of multi-authored manuscripts implies that all authors have approved submission of the article to this Journal, have read it and approved of its publication.

Manuscripts should not have been published before and must not be under consideration by another journal. Contributions must conform to the principles outlined in Ethical considerations in research publication available on the Journal’s Instructions to Authors page*. The submission of a manuscript by the authors implies that they automatically agree to assign exclusive copyright to the publishers of the Research in Hospitality Management, NISC (Pty) Ltd.

There are no page charges levied for publication of contributions. Illustrations can be reproduced in colour, but only when essential, and subject to negotiation with the Editor-inChief. Non-essential colour will be charged at €250 per page.

Manuscript format

Manuscripts must be in English (with UK English spelling conventions), in MS-Word format, double-spaced with all tables and figures attached at the end of the text. Figures should also be submitted as separate files according to the instructions pertaining to figures that follow. An electronic copy of the manuscript should be e-mailed to the Editor-in-Chief.

Papers should be structured with standard headings (Introduction, Methods, Results, Discussion), although, when appropriate, alternative headings are acceptable. Please use no more than three heading levels (main heading and two subheading levels).

An abstract of not more than 200 words, at the beginning of each paper, is required for all articles and notes. Please submit a maximum of eight relevant keywords.

Tables, numbered with Arabic numerals and including an explanatory title at the head, must be planned to fit the page vertically with a printed width of either 84 mm or 176 mm. Tables may include up to five horizontal lines but no vertical lines.

Figures should be planned with a maximum final width of either 84 mm or 176 mm. Authors must ensure that their figures conform to the style of the journal. Please refer to Costs of redrawing figures may be charged. Figures should be numbered with Arabic numerals. Figures that are grouped together must be numbered using lowercase chronological letters. Figures, graphs and histograms should preferably be two-dimensional and scale marks (turning inwards) provided. All lines (including boxes) should be clear (0.5 point thick) with lettering in an 8 or 9 point Arial font. Pattern textures can be used as well as grey shades, but in the latter case ensure that there is sufficient contrast between different elements. Illustrations, including all graphs, must be submitted in electronic format, as separate files, in TIFF, EPS, JPG or PDF format (using the ‘save as’ or ‘export’ commands of the graphics program). MS Office files (Word, Powerpoint, Excel) are acceptable, provided the embedded files are the correct resolution. For bitmap images, such as scanned images and digital photographs, resolution must be set to at least 300 dpi for colour or greyscale artwork and 600 dpi for black line drawings. For vector graphics, such as graphs, make sure that the fonts are embedded and that any bitmap images incorporated in the illustration are at an appropriate resolution.

References should be cited chronologically in the text as surname and year within brackets, and listed alphabetically at the end of the manuscript. Double quote marks are used for short quotations. For references with more than two authors please cite the reference in the text as (Hensens et al., 2010). Where reference is made to more than one work by the same author, identify each citation in the text as (Douglas, 1991, 2000a, 2000b). References must be submitted in the APA style, 6th edition:

Arrindell, W. A., Eisemann, M., Richter, J., Oei, T. P. S., Caballo, V. E., van der Ende, J., … Zaldívar, F., & the Cultural Clinical Psychology Study Group. (2003, April). Phobic anxiety in 11 nations. Part I: Dimensional constancy of the five-factor model. Behaviour Research and Therapy, 41(4), 461–479.

Crotts, J. C. (2004). The effect of cultural distance on overseas travel behaviors. Journal of Travel Research, 43(1), 83–88.

De Mooij, M. (2004). Consumer behavior and culture: Consequences for global marketing and advertising. Thousand Oaks, CA: Sage.

Ekman, P. (1992). Telling lies (3rd ed.). New York: W.W. Norton.

Molz, J. (2007). Cosmopolitans on the couch. In: J. Molz, & S.

Gibson (Eds.), Mobilizing hospitality: The ethics of social relations in a mobile world (pp. 78–99). Farnham: Ashgate.

United Nations World Tourism Organization (UNWTO). (2003). Sustainable development of ecotourism: A compilation of good practices in SMEs. Madrid: UNWTO.

Proofs and reprints
Proofs will be sent to the corresponding author for checking. Corrections to the proofs should be restricted to those that have been introduced during the production process. Other than such corrections, substantial alterations may be charged to the author. Proofs are sent via e-mail as pdf files that can be viewed using Adobe Acrobat Reader. Prompt return of corrected manuscripts will minimise the risk of the paper being held over to a later issue. Upon publication, corresponding authors will receive an electronic copy of the manuscript, in pdf format, for reprint use. The corresponding author is responsible for distributing such reprint pdfs to any co-authors.


Instructions to Authors

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